You may exchange or return new, unused products, in its original condition, within 14 days of receipt. Shipping charges are non-refundable unless the reason for return is the result of our error. If products are exchanged, shipping will be provided, at our expenses, for the new product to be shipped back to you.
Please carefully package your return, ideally in the original shipping carton, along with its packing materials. Enclose a copy of the sales receipt and please indicate if an exchange or refund is desired. If an exchange is desired, please indicate the new item(s) you'd like in exchange for the returned merchandise.
For exchanges with greater or lesser values, a refund or payment for the difference in cost will be processed prior to shipping the exchanged item(s).
We are unable to access the original payment processed for your order. When processing an exchange for items with a greater value, credit card information must be provided by the customer at the time of the exchange. We do not suggest sending credit card information via email.
You may expect a refund within 14 days after we have received your return. Refunds are issued in the same form of payment that was used for the original purchase. We are unable to issue store credits or gift cards to be used at a later date.
We’re sorry, we are unable to cover the cost of shipping for international exchanges due to high shipping costs. Payment to cover shipping costs must be made prior to completing the exchange.
Please send returns/ exchanges to: Roots & Soul, Berenstraat 16, 1016 GH, Amsterdam, the Netherlands.
Once your exchange has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided on your order.